Q - I've moved or will be moving my Ingressor application to another computer, what do I need to do?

A - In your existing version of Ingressor, go to Help>About and record your serial number from your old computer prior to shutting that computer down.  Make certain that you also migrate your NK2 file to your new computer so that you do not lose valuable information.  When putting it on the new computer, make certain that you copy it over the new NK2 file created and that the file name bears the same name as the  email profile name on the new computer.  For more information, please review the TIPS document on this website and in particular the section on Migrating your NK2 file.  Once you have successfully moved your NK2 file and downloaded and installed a new version of Ingressor software you may register it using the "MOVE" option.  For additional information, please refer to our Registration Instructions.  If you need to contact us, please do so via email at support (at) Ingressor.com. Please make certain that you include your order ID in the subject line of your email when contacting support.

Q - I am receiving a message, "Cannot Contact Server".  How can I fix this?

A - Most likely your firewall is blocking Ingressor's ability to register the software.  Please refer to our Registration Instructions.  If you cannot resolve this after reviewing the instructions, please do so via email at support (at) Ingressor.com. Please make certain that you include your order ID in the subject line of your email when contacting support.

Q - I'm receiving a message "Number of NK2 files has been exceeded". What do I need to do?

A - Ingressor Desktop software is designed to open the NK2 file(s) created on the computer that the software is installed on.  Once Ingressor opens an NK2 file, it records that it has opened that file.  If you attempt to open a file other than the one originally licensed, you will receive this error.  If you have more than one email profile on your computer, you should consider purchasing our Ingressor HelpDesk Lite program.. Please make certain that you include your order ID in the subject line of your email if/when contacting support.

Q - I am receiving a message "OrderID not found or wrong product purchased".  What does this mean?

A - One possible cause might be that you are attempting to register one of our HelpDesk products using an order ID for a Desktop purchase or visa versa.  Another possible cause is that you tried to register the software before the license record could be inserted into our database.  It usually takes about 5 - 10 minutes from the time that your purchase is completed before you will be able to register your software.  After checking for these possibilities, please contact support (at) Ingressor.com so that we can check things on our end.  Please make certain that you include your order ID in the subject line of your email when contacting support.

Q - I've repaired the file with Ingressor, but for some reason Outlook doesn't seem to be remembering entries or becomes corrupted almost daily.  Have you any explanations for what might be corrupting my NK2 file?

A - While we cannot be certain, we have received several reports of this problem.  One common denominator is that users have iTunes installed so that they can synchronize Outlook with their iPhone.  They report that while iTunes cannot be seen running in the Task Manager, uninstalling iTunes seems to fix the problem.  Perhaps it runs as a service.  The theory is that the synchronizer function holds Outlook open and thus the NK2 file is held open until the computer is shut off, at which time the NK2 file is closed improperly causing the corruption.

Q - Does your software support Outlook 2007?

A - Yes

Q - What is the maximum number of names that the NK2 file will hold?

A - 1,000

Q - What happens when I reach the maximum number of names in the NK2 file?

A - The file will begin to overwrite prior entries in a FIFO (FIRST IN FIRST OUT) method.

Q - Why does my autocomplete "forget" addresses after I restart my Outlook?

A - Most likely this is because the READ ONLY attribute for your NK2 file is ON, possibly because of a corrupted record contained in the file.

Q - If the file is corrupted, is there anything that can be done?

A - Yes, trying using the Ingressor NK2 Recovery utility included in version 4.0

Q - Do I have to purchase the NK2 Recovery utility?

A - No, a fully functional NK2 Recovery utility is built into the demo program.  You may use the utility to determine if your NK2 file is corrupted and there is no obligation to purchase the software.  If you find that your file is corrupted you will probably want to purchase Ingressor in order to save the repaired file.  

Q - Can I edit the NK2 file and save the results with the demo program?

A - No, you must purchase the program before it's full feature set become enabled.  However, you may save the recovered NK2 file in demo mode, you just cannot edit it further without purchasing Ingressor.

Q - Will the Ingressor program find and open my NK2 file even though it doesn't seem to work with my MS Outlook® program?

A - If you have a valid NK2 file on your computer, our utility should be able to find it. In most instances our utility will open the file, and read data from it until our program reaches a corrupted record. At that time, our program will display your data up to the point that it was unable to continue reading your records into the program.

Q - When I look for my NK2 file I only find a file with the extension of NICK and I am using Outlook® 2003?

A - You probably upgraded your Outlook® version from 2000 or older.  We believe that you can rename your profilename.NICK file to profilename.NK2.  As always, please make a backup of your files before attempting any changes them.

Q - What if I open and edit NK2 file entries and they still will not work with Outlook®?

A - Try to create a new profile as described in our "autocomplete tips" document.  If that doesn't work, try our recovery utility.

Q - What effect does the NK2 file have in an Exchange® environment?

A - Because the answer to this question is complex, you will find a detailed response to this question in the MS Exchange and the NK2 section.

Q - I've read newsgroup posts about autocomplete issues relating to the GAL. What is a GAL?

A - The GAL is an acronym Global Access List or Library.

Q - Is there a way that I can edit the GAL x500 or Exchange® addresses?

A - Yes, but not with the Ingressor Desktop or HelpDesk versions of Ingressor. We have two programs available  that will facilitate the editing of GAL records, including x500 data. They are our HelpDesk Exchange and Commander programs.

Q - If an entry existing in the GAL has a different x500 address than that contained in my desktop's NK2 file what happens?

A - It depends, if you autoresolve your entry, the GAL data will be inserted into the email header and your email should be delivered correctly.  If  you use autocompletion, the data stored in the NK2 file will be inserted into your outgoing e-mail data and it probably not be delivered properly.

Q - As an Exchange administrator, why not just remove the NK2 files and force our personnel to use the GAL?

A - We see no technical reason why you need to use the NK2 file. However, the NK2 files stores a great deal more information than most people realize. Let's say that there are 500 users in your company. Each NK2 file has an average of 500 names and email addresses in it. That's a quarter million names and/or email addresses! Sure the internal email addresses are contained in your GAL, but what about the remaining SMTP addresses? In addition, the NK2 file stores public keys and other information that facilitates secure communications with your customers.

Q - What if creating a new profile does not fix restore my autocomplete function?

A - The Ingressor program has an import feature that will let you import data from an external source. With the data imported, you may create a new NK2 file.  Prior to that however, try using our free NK2 Recovery Utility.

Q - Why can't I find the NK2 file when searching on my computer?

A - The NK2 file is a hidden system file. You must turn on advanced search functions - "Search Hidden Files and Folders"

Q - How does Ingressor find my NK2 file?

A - In the Desktop program, it queries the system registry and will then provide you with your default NK2 file. However, our HelpDesk versions, designed for the computing professional, can browse to files and open them provided they have the appropriate security rights.  There is one NK2 file created for each Profile created.

Q - Is the Ingressor license transferable from one machine to the other?

A - Yes, provided that the NK2 file associated with Ingressor is migrated to the new machine as well.

Q - We were interested in obtaining the corporate version for our help desk. Do I need to purchase one corporate version with the browse feature for each computer in our organization?

A - Yes. You may purchase one or more HelpDesk Program licenses for your IT HelpDesk personnel.  They in turn require licenses to open and edit individual NK2 files. All HelpDesk programs installed share NK2 file licensing so that each HelpDesk program can edit any NK2 file.  Once an NK2 file is licensed by Ingressor, it remains licensed.  If another HelpDesk person opens an NK2 file that is already licensed, it does NOT user another NK2 file license.

Q - What if I "run out" of licenses?

A - You may purchase additional licenses at any time. However, buying licenses in smaller increments or groups increases the overall cost per computer licensing rate. License pricing is based on the volume of licenses purchased. The greater the number of licenses purchased, the lower the unit cost.